Contact Us
Questions about plans, help with setup, or a free trial — message us and you'll get a person, not a ticket number. Most questions are answered within a few minutes, at any hour.
What Can We Help With?
Same WhatsApp for everything — saying which of these it is just gets you the right answer faster.
A free trial
No card, no payment details. Tell us the device you'll test on and we'll send credentials plus the matching setup guide. Ask for a multi-stream trial if several people will watch.
Choosing a plan
Not sure how many concurrent streams you need, or which term fits? Describe how your household watches and we'll tell you which plan — including when the cheaper one is the right answer.
Device setup
Firestick, Smart TV, phone, laptop or set-top box. Send a photo of your screen and we'll tell you the exact next tap. Most setups finish in under two minutes.
Buffering or errors
Tell us the channel, the device and roughly when. Most problems are Wi-Fi or a server we can move you off — both fixable quickly.
A specific channel
Send the channel name and your area and we'll confirm whether it's carried — before you order, not after.
Billing, upgrades & renewals
Upgrading a plan, renewing, or a question about a payment. We credit the unused value of your current plan when you move up — just ask.
Getting a Faster Answer
Three things in your first message
Tell us your device and model — "Firestick 4K", "Samsung TV 2021", "Windows 11 laptop". Instructions differ per device, so this decides which answer applies. Send what you see: a photo or screenshot beats any description, and the exact error text matters, since "invalid credentials" and "connection timeout" have completely different causes. And say what changed — brand new setup, or was it working yesterday? Something that worked and stopped points somewhere very different from something that never started.
Why WhatsApp rather than email
Most support questions are visual. Being able to send a screenshot and get an immediate reply solves problems far faster than describing them in an email thread, and it works internationally without call charges. It also means we can stay with you through a setup rather than trading messages over hours.
What we won't do
We won't tell you a problem is your ISP when it's our server, and we won't tell you to buy a bigger plan when your current one covers you. If your buffering is a Firestick sitting on 2.4GHz two rooms from the router, that's what we'll say — it's a $15 fix, not a subscription upgrade.
Common Questions
Usually within a few minutes, at any hour. Setup and troubleshooting questions are typically resolved inside two minutes, because we can see your screen and reply in real time.
Most support questions are visual. Sending a screenshot and getting an immediate reply solves things far faster than an email thread, and it works internationally without call charges.
Your device and model, what you were doing when the problem happened, and what's on screen. A photo is the single most useful thing you can send.
Yes — just ask. No credit card, no payment details taken. Tell us which device you'll test on and we'll send credentials plus the right setup guide.
Support runs primarily in English. Messages in other languages are welcome and we'll do our best, though replies may take a little longer while we translate.
We're Online Right Now
Whatever it is — a question before ordering, a setup that won't cooperate, or a free trial — send a message and you'll get a real answer in minutes.